Refund policy

Thank you for shopping with Allure Luxe Lengths. We value your business and want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

All Sales Are Final
Due to the nature of our products and for hygiene reasons, all hair extensions, wigs, closures, and frontals are final sale. Once your order has been shipped, it cannot be canceled, returned, or exchanged.

Defective or Incorrect Items
We take pride in the quality of our products and inspect all items before shipping. However, if you receive a defective or incorrect item, please contact us within 3 business days of receiving your order at theallurelab.24@gmail.com with:

 

 

• Your order number
• Photos or videos showing the issue

If your claim is approved, we will gladly exchange the product.

Eligibility for Return or Exchange

To be eligible for an exchange (only for defective or incorrect items):

• The hair must be unused, unwashed, uncut, and in its original packaging (including tags and bundles intact).
• Requests must be made within 3 business days of delivery.

Refunds

Refunds are only issued for defective or incorrect products that cannot be replaced.

Approved refunds will be processed to your original payment method within 5–7 business days after the return is received and inspected.

Order Cancellations

Orders can be canceled within 24 hours of purchase only if the order has not been processed or shipped.

Shipping Fees

Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item was sent in error by us.

Contact Us

 

 

If you have any questions or concerns about your order, please contact us at:

📧 TheAllureLab.24@gmail.com

📞 504-313-2656